Is There A Minimum Order Amount?

No, there is no minimum order amount. But we are offering free delivery on minimum order of CAD 45 and above.

I Successfully Purchased A Product What Next ...?

Congratulation on your purchase with zufi.ca. Please wait for your turn, our customer support will call you to verify your address and order to ship to your address and also provide with the tracking details if applicable.

What Is The Standard Delivery Time Of The Products?

As our standard practice the shipment will be delivered within next 2 working days for serviceable location for the items bought on zufi.ca (.) However delays might occur for a various reasons but not limited to volumes, miscommunication, unserviceable location and delay from our vendor. Please accept our apology for the unseen delays. And contact our support team wecare@zufi.ca with order id for further help.

What If The Product Is Not Delivered?

Due to some unforeseen reasons, the items might not have delivered; we confirm that you will get the full refund of the item of the same medium in case of card payment and cash delivery invoices will be cancelled

What Is The Difference In Zufi.ca And The Traditional Market Place?

The service will be same as buying the vendors product through their authorized store or through zufi.ca. All our sellers, marketplace and retail have to adhere to the same high standards of service and authenticity of their advertised merchandise. Our customer support team is there to help you with unconditional support. We also welcome your suggestions and feedback through our contact us page.

In Terms Of Service What Is The Difference If I Buy A Product From Zufi.ca And Traditional Market Place ?

We are an online ecommerce website, who merchandize the vendor's organic products and sell their products online, so the vendor makes you available the product in an easy medium with best possible rate.

The Product Delivered Is Not What I Ordered For; What To Do Next?

Don’t worry; please contact our customer support within 3 days, this will be returned and replace with the correct order without any extra cost.

What Is The Refund & Return Policy?

Non-perishable items can be returned in an Zufi warehouse within one week (with receipt).We cannot offer refunds for fresh produce. No baby food or perishables can be retur

At Zufi, we will work hard to only deliver the freshest and best products, and to keep the items on the website up to date. Due to the nature of Organic foods, and the fact that we work with small family suppliers, some items may no longer be available between the time of order and the time of delivery.

Why Do We Produce Our Credit/ Debit Card? How Safe It Is?

We give utmost importance to your data protection as much as ours, as well as all our buyers to ensure that an item bought on zufi.ca using electronic means such as Credit or Debit cards is genuinely the card of the actual buyer and not related to a lost, stolen or fraudulently-used card. In effect it is an extra layer of verification as part of our secure shopping environment and authentication process and security levels.

Why My Complaints Are Not Resolved?

Your complete satisfaction is our primary goal, and you can still re-open the complaint or contact the customer service team through the contact us page.